SHIPPING AND RETURNS
We strive to dispatch all Standard Delivery orders within 3 days. If you have a customised item please allow 5 days for dispatch.
We ship all items via Evri tracked. Once dispatched please allow for 3-7 days for your items to arrive. We will provide tracking information once your item has been dispatched
Free shipping on orders over £35
Free Next day delivery for orders over £100
NB. Next day delivery only applies for non-customised items (Acrylic letters) ordered before 12pm
International shipping will usually take around 10-15 days delivery from date of order
Upon dispatch of your order you will receive an email with a link to track your shipment.
***(Please note that any customs charges are to be paid by the customer on receipt)
Disclaimer, Empowerment is not responsible for any packages that show delivered. Please contact Evri to get this investigated, alternatively you can contact us, where we can get this investigated. As we are not taking responsibility, we will not offer a replacement or refund.
Return & Exchange Policy
If looking to return or exchange an item please contact firstname.lastname@example.org for more information. Sale items are for exchange or store credit only.
We recommend shipping Hermes signed for to ensure you can track your return.
We only accept returns and exchanges within 14 days of purchase. Delivery cost is non-refundable as the service for shipping has been provided
Please note we do not offer returns or exchanges for items that have been used. If item is fault, please contact us within of 1 week of receiving. We will replace the items in which are faulty, not the full keychain, once the faulty item has been sent back to us. We will cover the delivery for returned faulty items.
All items are checked and tested before dispatching.